Damaged or Missing Items
Customers must inspect their order upon delivery. Any claims for damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery. Claims submitted after this period will not be eligible for replacement, refund, or credit.
To report an issue, contact info@vcurvi.com within the 48 hour period. Proof of damage or missing items may be required.
Returns
We offer a 7-day return window from the date your order is received. Returned items must be unworn, unused, unwashed, and in original packaging and components intact.
Items sent back without prior authorization or contact will not be accepted. Return requests submitted via social media will not be processed.
U.S. Returns
- Customers are responsible for shipping their return on their own expense.
- Refunds are issued in the form of store credit.
International Returns
International customers are responsible for return shipping costs. International returns are eligible for store credit only.
Return Condition Requirements
Returned items must meet all of the following:
- No signs of wear, washing, or alteration
- No stains, odors, deodorant marks, or hair
- No damage, snagging, pilling, or missing components
- No bio-hazardous materials (returns containing bodily fluids will be denied in full)
All final sale items, and gift cards are non-returnable.
Refunds
Once your return is received and inspected, approved refunds will be processed within 5–7 business days. If more than 15 business days have passed since approval, contact info@vcurvi.com.
Reserved Rights
We reserve the right to refuse or limit returns due to excessive return activity, suspected fraud, wardrobing, or policy abuse. Non-Vcurvi items sent to our facility will be discarded.